This policy is published by Helixforge Technologies (OPC) Private Limited (One Person Company), CIN U62011TS2026OPC224477, with its registered office at FL NO 102 PL NO A-11, SAI BALAJI RESIDENCY, BACHUPALLY, QUTUBULLAPUR, K.V.Rangareddy - 500090, Telangana. In this policy, "we", "us" and "our" mean Helixforge Technologies.
This policy explains how cancellations and refunds work for paid subscriptions to our products. Today that means ManaApt. Custom software we build for clients is covered by our agreement with that client, not by this policy.
Free trial
Every building can try ManaApt free for 30 days. You pay nothing during the trial, and you can stop at any time.
Subscriptions
ManaApt is a subscription for the whole building, paid in advance for a month or a year. Current prices are shown on manaapt.in, and the price for your building is shown before you pay.
Cancelling
You can cancel at any time by emailing support@manaapt.in with your building's name. Your subscription then won't renew, and your building keeps full access until the end of the period you have already paid for.
After that, your building's data is kept safe and stays viewable, but the building becomes read-only until the subscription is renewed. If you would like your building's data deleted instead, ask us and we will delete it as described in ManaApt's privacy policy.
Refunds
Because every building can try ManaApt free for 30 days before paying, payments for a period that has already started are not refundable, and we do not give partial refunds for unused days. We will refund you in full if:
- you were charged twice for the same period, or charged the wrong amount;
- you were charged after you had cancelled; or
- we stop offering ManaApt before the end of a period you have paid for, in which case we refund the unused part.
How to ask for a refund
Email support@manaapt.in within 30 days of the payment, with your building's name, the payment date, the amount and the payment reference. We will reply within 7 working days. Approved refunds go back to the original payment method within 7 working days of approval; your bank may take a few more days to show it.
Maintenance payments are not paid to us
Residents pay their maintenance and special collections directly to their building's own UPI ID or bank account. Helixforge Technologies never receives that money, so we cannot refund it. For any question about a maintenance payment, please contact your building's committee.
Contact
- Email: hello@helixforge.in
- Phone: +91 91825 02807
- Post: Helixforge Technologies (OPC) Private Limited, FL NO 102 PL NO A-11, SAI BALAJI RESIDENCY, BACHUPALLY, QUTUBULLAPUR, K.V.Rangareddy - 500090, Telangana